This Privacy Policy explains how munsshi ("munsshi", "we", "us") handles information when you use our website, join our waitlist, or use the munsshi AI receptionist service. We are committed to handling your data responsibly and being clear about what we collect and why.
1. Information we collect
When you join the waitlist we collect the email address you provide and, optionally, the type of business you select. When you use the munsshi service, the product processes phone call audio and related metadata (such as caller number, time, and call summaries) so it can answer, screen, and summarize calls on your behalf. We also collect basic, privacy-friendly website analytics that do not identify you personally.
2. How we use information
We use your contact details to operate the waitlist, send you product updates, and tell you when access is available. We use call data solely to provide the receptionist features you have enabled — answering, screening, booking, and generating summaries — and to improve reliability. We do not sell your personal information or your call data.
3. Call data and your control
munsshi is designed to be private by design. Calls are handled through your own phone line and the munsshi bridge, and you control when munsshi is armed and what is stored or summarized. You can request deletion of your data at any time.
4. Data retention and security
We retain personal data only as long as needed for the purposes described here or as required by law. We use industry-standard technical and organizational measures to protect your information against unauthorized access or disclosure.
5. Compliance and Grievance Redressal
In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Grievance Officer: Legal Dept, Zest Living
Email: [email protected]
Address: HSR Layout, Bengaluru, Karnataka, India.
6. Contact
Questions about this policy or your data? Email us at [email protected].