01
Routine calls handled accurately.
Early-access calling workflows for clinics and dentists
Keep routine clinic calls moving while the team is with patients.
A candidate early-access workflow for routine administrative calls using clinic-approved information. Munsshi does not diagnose, triage symptoms, or provide medical advice.
The challenge
Built to resolve friction in daily call workflows.
Clinic teams repeatedly answer questions about hours, location, consultation fees, appointment availability, and rescheduling.
During early access, one routine workflow is configured with the clinic's approved knowledge and escalation rules. Urgent, clinical, or uncertain requests are handed to a person.
Common pain points
- Routine calls interrupt patient-facing work.
- Booking enquiries lose context between callbacks.
- Reminder calls consume staff time.
30-day success measures
What we measure instead of promising results.
02
Booking enquiries captured with the required details.
03
Reminder outcomes and human handovers recorded.
Simulated call dialogue
An illustration, not a real customer call.
The owner configures the approved knowledge, rules, and handover conditions. Actual wording and results will vary.
Caller
Do you have an appointment available tomorrow afternoon?
Munsshi (AI)
I am Munsshi, an AI calling assistant for the clinic. I can check the clinic-approved availability and capture your booking request.
Caller
Yes, please note that I prefer a slot after 3 PM.
Munsshi (AI)
I have recorded your preference. The clinic can confirm the available slot according to its approved process.
Step-by-step workflow
How the call flow works end-to-end.
01
Identify the request
Separates routine administrative questions from requests that need clinic staff.
02
Use approved knowledge
Answers only from the clinic's configured hours, fees, services, and booking rules.
03
Record or hand over
Captures the enquiry or rings the owner for takeover when the request is clinical, urgent, or uncertain.
Human control & guardrails
Where the workflow continues and where a person takes over.
Hours, location, and approved fees
- Configured handling
- Answer from configured clinic knowledge
- Human handover
- Conflicting or missing information
Appointment enquiry
- Configured handling
- Capture preferred date, time, and service
- Human handover
- Special procedure or exception
Symptoms or urgent requests
- Configured handling
- Do not assess or advise
- Human handover
- Prompt human takeover or emergency-services guidance
Honest data flow
Cloud speech processing. Local retained records.
Call audio is transmitted to a cloud service for processing. The reasoning context contains the query without personal data. Audio, transcripts, summaries, customer history, lead status, tasks, and booking details retained after the call are stored locally on the Android device until the business manually deletes them.
The owner can take over a live call. If cloud processing is unavailable, the phone rings so the owner can answer.
Frequently asked questions
Questions specific to Clinics & dentists.
Can Munsshi provide medical advice?
No. The clinic workflow is limited to approved administrative information. Clinical or urgent questions require a person.
Can the clinic control what Munsshi says?
Yes. Answers and escalation rules are configured from clinic-approved business knowledge during onboarding.
Have a repetitive call workflow in your business?
Apply for limited early access and validate it with us over 30 days.
Apply for limited early access