01
Administrative questions answered from approved knowledge.
Early-access calling workflows for diagnostic labs
Handle routine lab enquiries without giving clinical advice.
A candidate administrative workflow for approved test information, home-collection enquiries, report-status requests, and appointment reminders.
The challenge
Built to resolve friction in daily call workflows.
Lab teams receive repetitive calls about hours, locations, listed prices, report collection, and home-collection availability.
Munsshi may repeat only lab-approved administrative instructions. Clinical interpretation, diagnosis, and individualized preparation advice require qualified staff.
Common pain points
- Routine enquiries compete with sample-collection work.
- Home-collection details need consistent capture.
- Report-status callbacks consume staff time.
30-day success measures
What we measure instead of promising results.
02
Home-collection enquiries captured with required details.
03
Clinical questions handed to qualified staff.
Simulated call dialogue
An illustration, not a real customer call.
The owner configures the approved knowledge, rules, and handover conditions. Actual wording and results will vary.
Caller
Do you provide home collection for this test?
Munsshi (AI)
I am Munsshi, an AI calling assistant for the lab. I can check the lab-approved home-collection availability and capture your request.
Caller
I also need to know how to prepare.
Munsshi (AI)
I can repeat the lab's approved written instructions. For advice specific to you, I will hand the request to lab staff.
Step-by-step workflow
How the call flow works end-to-end.
01
Identify the enquiry
Separates administrative requests from clinical questions.
02
Use lab-approved information
Answers only from configured hours, prices, locations, and written instructions.
03
Capture or hand over
Records the request or rings staff when qualified human input is needed.
Human control & guardrails
Where the workflow continues and where a person takes over.
Hours, locations, and listed prices
- Configured handling
- Answer from approved lab knowledge
- Human handover
- Missing or conflicting information
Home-collection enquiry
- Configured handling
- Capture area, requested test, and time preference
- Human handover
- Final confirmation or exception
Clinical or preparation question
- Configured handling
- Repeat approved written information only
- Human handover
- Individual medical guidance
Honest data flow
Cloud speech processing. Local retained records.
Call audio is transmitted to a cloud service for processing. The reasoning context contains the query without personal data. Audio, transcripts, summaries, customer history, lead status, tasks, and booking details retained after the call are stored locally on the Android device until the business manually deletes them.
The owner can take over a live call. If cloud processing is unavailable, the phone rings so the owner can answer.
Frequently asked questions
Questions specific to Pathology labs & diagnostics.
Can Munsshi interpret a report?
No. Report interpretation and medical advice must come from qualified healthcare professionals.
Can it provide test-preparation information?
It may repeat lab-approved written instructions, but individualized clinical advice is handed to lab staff.
Have a repetitive call workflow in your business?
Apply for limited early access and validate it with us over 30 days.
Apply for limited early access